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Shipping Times
Walton Rugs aim is to have dispatched your purchase within 1 – 14 working days of funds clearing. For each of our supplier’s product ranges, you’ll find an estimate of how long it will take an order to reach a location within the UK mainland. Orders to Northern Scotland, UK Islands and Northern Ireland will usually take a day or two longer than the estimated times for the UK mainland. Wherever possible, we will provide an indication of delivery/shipping times, when we confirm your order. Once your order is with the Final Carriers we will email a Tracking number and the Carriers website address where you can follow the progress of your delivery.
Delivery Costs
Walton Rugs offer a free delivery service on orders over £50 including vat to mainland UK addresses. However, a delivery surcharge will apply to orders under £500 for remoter destinations such as all offshore UK Islands, Northern Scotland, and Northern Ireland. All orders over the £500 threshold for all UK destinations will be free delivery. For orders under £50 there is a charge of £8.00 [inclusive of VAT]
The following Mainland Post Codes have a £15.00 [inclusive of VAT] delivery surcharge
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
The following UK Post Codes have a £20.00 [inclusive of VAT] delivery surcharge
Isle of Man: All IM postcodes
Northern Ireland all BT postcodes
Isles of Scilly TR21-25
The following offshore Islands Post Codes have a £25.00 [inclusive of VAT] delivery surcharge
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris
The following offshore Islands Post Codes have a £30.00 [inclusive of VAT] delivery surcharge
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands
The following offshore Islands Post Codes have a £35.00 [inclusive of VAT] delivery surcharge
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna
Delivery Inspection and Handling
You will be required to sign for the satisfactory delivery of your rug by our Carriers. Please inspect outer packaging carefully for signs of damage in transit. If you are dissatisfied with the outer appearance you can either refuse delivery or insist on inspecting the contents before signing for you rug. You can make no claim against the Carriers if you merely sign the delivery form as ‘unchecked’ or equivalent.
Please ensure that there is sufficient manpower available to handle your rug into it’s final position or safe dry storage area. Our Carriers are only responsible and insured for up to kerbside delivery.
Alternative Address
For your convenience, we can deliver your Walton Rugs order to an address other than your billing address. i.e. relative’s, neighbor’s or work’s address This option is offered when you reach the checkout. Please note that your invoice receipt will be sent to your billing address ONLY. For your security, we will also send a letter to your billing address requesting confirmation of the order before dispatching your goods to the alternative delivery address.
Outside of UK
At present we do not sell or deliver outside of the United Kingdom.
Returns
In compliance with EU regulations for Online Selling Walton Rugs will accept whole orders (except special orders - custom made rugs - stair rods cut to length) back unopened in the Original Packaging for whatever reason within 7 days of receipt.
Any requests to cancel/return an order must be made either in writing to Walton Rugs 162 High St, Addingham, Ilkley, W Yorkshire LS29 0NA or emailed to sales@walton-rugs.co.uk quoting your original Order number. These are the only ways to request a Return Authorization Number.
You will need to return the goods back to us via your chosen courier within 14 days, please note your delivery and insurance cost will need to be covered by you. Walton Rugs do not accept part order returns.
Please note: Unless the rug(s) sent to you is wrong item or defective, you are responsible for shipping costs back to our Warehouse. We do not accept items that have been damaged or soiled. A 20% deduction may apply if the rug seems excessively used or dirty. All returning packages must be shipped within 14 days from the Return Authorization Number date or will be rejected and returned to sender.
Items returned without a Return Authorization Number will be refused at the warehouse and sent back to the sender.
IMPORTANT: We highly recommend insuring your return shipment for its full purchase price in case of loss or damage in transit back to us. We can not be responsible for damaged or lost parcels being returned to us. You are responsible for filing claims with the courier you use in case of loss or damage.
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